Returns & Exchanges

Due to the perishable nature of our artisanal chocolate and sugar-free syrups, we do not accept returns on food items to ensure food safety. If your order arrives damaged or incorrect, please reach out to our customer support team within 14 days of delivery for a resolution.

1

Inspect Your Package

Upon delivery, please examine your ChocZero products for any signs of heat damage or shipping issues.

2

Capture Documentation

Take clear photos of the shipping label and the specific damage or incorrect items received to expedite your claim.

3

Contact Support

Email our support team with your order number and the photos of your items within the 14-day claim window.

4

Receive Resolution

Our team will review your request and issue a replacement or store credit for any qualified quality concerns.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing